GO Airlink NYC Reviews

DO NOT USE THIS COMPANY! SCAM!!!
I waited for over an hour for the transfer. I was then offered to cancelled with full refund. I am still waiting 3 weeks later for my money.

DO NOT USE THIS COMPANY! SCAM!!!
I waited for over an hour for the transfer. I was then offered to cancelled with full refund. I am still waiting 3 weeks later for my money.

Horrible Service! lying staff!
Very Bad experience. They refused to reimburse me for a service that I never used. Please, do yourself a favor and never book with this company.

Horrible Service! lying staff!
Very Bad experience. They refused to reimburse me for a service that I never used. Please, do yourself a favor and never book with this company.

They told me on the phone it would be a 10 minute wait.
It’s now over 60 min later and still no shuttle.
I called and they said 20 min wait.
I will not be using this service again.
It’s NOT a service.

They told me on the phone it would be a 10 minute wait.
It’s now over 60 min later and still no shuttle.
I called and they said 20 min wait.
I will not be using this service again.
It’s NOT a service.

I've booked for a shared shuttle from Newark airport to Harlem. They have confirmed me the ride and gave me a reservation number. On the telephone they told me that the ride was cancelled because they were not going to Harlem. I've asked to confirm me the cancellation by various mails but they never did it. I hope I will not be debited from my mastercard as their cancellation has never been confirmed.
I suggest people to be carefully and choose another more serious company.

I've booked for a shared shuttle from Newark airport to Harlem. They have confirmed me the ride and gave me a reservation number. On the telephone they told me that the ride was cancelled because they were not going to Harlem. I've asked to confirm me the cancellation by various mails but they never did it. I hope I will not be debited from my mastercard as their cancellation has never been confirmed.
I suggest people to be carefully and choose another more serious company.

it was a terrible experience. I went out to the arrivals of terminal 1 and called the Go Airlink call center at 2.10pm and the driver arrived after 50 minutes and after several reminders. We went to terminal 4 to pick up another person and then return to terminal 1 for 2 more people and then again to terminal 4 for two more!! I was finally taken to the hotel after more than 2 hours!!!
I will NEVER book this service again and don't do it!! I will definitely take a yellow cab!! Don't reply to me asking to write an email at your info address with my reservation number because the mail doesn't exist. I have tried twice and the mail returned to me. Host or domain name not found.

it was a terrible experience. I went out to the arrivals of terminal 1 and called the Go Airlink call center at 2.10pm and the driver arrived after 50 minutes and after several reminders. We went to terminal 4 to pick up another person and then return to terminal 1 for 2 more people and then again to terminal 4 for two more!! I was finally taken to the hotel after more than 2 hours!!!
I will NEVER book this service again and don't do it!! I will definitely take a yellow cab!! Don't reply to me asking to write an email at your info address with my reservation number because the mail doesn't exist. I have tried twice and the mail returned to me. Host or domain name not found.

Very poor overall service. I contacted GoAirlink NYC for pickup from Newark to M Social Hotel. Waited over 2.5 hours at Terminal B for pickup despite me calling 6 times because of delay, the rep each time would say 'they'll be there in 20 mins... until we finally canceled for a refund and sought a lyft. Summary of poor quality and uncaring company called GoAirlink NYC

Very poor overall service. I contacted GoAirlink NYC for pickup from Newark to M Social Hotel. Waited over 2.5 hours at Terminal B for pickup despite me calling 6 times because of delay, the rep each time would say 'they'll be there in 20 mins... until we finally canceled for a refund and sought a lyft. Summary of poor quality and uncaring company called GoAirlink NYC

We arrived at Newark on a Sunday and called for the shuttle by using the phone in the airport.
We were told 13 minutes. After 35 minutes we called back. We were told the shuttle was only 5-10 minuttes away - this was going on for the next 1 hour and 10 minutes.
After waiting for this long, we called and cancelled our reservation. I even talked to the same assistant on the phone who I ordered the shuttle from in the very first call.

2 minutes after we have cancelled the driver came and said we should just jump into the car and he would contact GoAirlink.
All the way back from Newark to Manhattan the driver was talking to GoAirLink.

We arrived at the hotel and the driver asked us for a voucher - since we haven’t received any voucher we paid cash.

And now I cannot get my refund back because the company is saying we have been using the service. (However I do have the cancellation notice sent to me via an email)
Yes - but now I have paid in cash AND they have been talking the money out of my bankaccount.
I am now in daily dialog with GoAirLink to get my refund.
This is very much a scam company!!!!! Worst experience ever - GIVE ME MY MONEY BACK!

I WOULD NEVER EVER RECOMMEND THIS SHUTTLE SERVICE!!!

WORST COMPANY EVER. AVOID AT ALL COSTS!!!!! Would give zero stars if I could. I cancelled about 4 days prior to my reservation after reading all the terrible reviews online. Refund policy stated full refunds are given for more than four hours notice, processed within ten business days. I've been waiting three weeks and no refund. Have contacted them several times via email and their website form with no response. THIS COMPANY IS A SCAM. DO NOT BOOK. Get a yellow cab.

WORST COMPANY EVER. AVOID AT ALL COSTS!!!!! Would give zero stars if I could. I cancelled about 4 days prior to my reservation after reading all the terrible reviews online. Refund policy stated full refunds are given for more than four hours notice, processed within ten business days. I've been waiting three weeks and no refund. Have contacted them several times via email and their website form with no response. THIS COMPANY IS A SCAM. DO NOT BOOK. Get a yellow cab.